What is an Online Store?
An online store is a simple, risk-free way to get branded merchandise into the hands of your supporters, customers, or employees.
You choose the products and we set up the store. You share the link, people place their orders online, and we handle the rest — including production and order fulfillment.
Online stores eliminate the need for:
• Paper order forms
• Spreadsheets
• Collecting payments
• Distributing individual orders
Online stores work well for many types of projects, including:
Team & fan merchandise
Offer apparel and merchandise to athletes, fans, or supporters.
Fundraising
Add a fundraising component of $2–$5 per item to support your organization.
Employee appreciation
Provide employees with a gift certificate or coupon so they can choose their own item.
Group orders
Collect sizes and product selections from members without managing spreadsheets.
All of our online stores are pop-up stores, meaning they are open for a limited time (typically 7–10 days) to collect orders.
Once the store closes:
• All orders are produced together
• Production takes approximately 4 weeks
• Orders are distributed or ready for pickup
There is no cost to set up an online store.
SJA Promo is happy to build and host your online store free of charge.
At this time we do not offer always-open stores.
Producing items in bulk after a store closes keeps pricing significantly lower than producing items individually.
Our team will guide you through each step:
1. Choose your products from our Online Store Catalog
2. Choose decoration (logo placement and decoration method)
3. Estimate order volume so we can determine pricing
4. Choose fundraising if applicable ($2–$5 per item)
5. Provide logo or artwork for products and any images or graphics you'd like on the store banner
6. Choose order distribution (pickup, shipping, or organizer distribution)
7. Review your store preview before it goes live
8. Launch the store and promote it
9. Customers place orders online
10. The store closes and production begins
11. Orders are distributed
Most stores begin with apparel such as T-shirts, hoodies, and hats. Other items like water bottles, mugs, or tech accessories can also be offered.
Some products require minimum order quantities. For example, if the minimum order is 25 pieces and your store sells 10, we cannot produce those items unless the remaining 15 are purchased by your organization.
We recommend starting with a smaller selection of products to keep the store simple for customers.
Yes. Many apparel items and some hard goods can include personalization such as names or numbers for an additional cost.
Your store is customized with your branding, colors, and logo.
Once we have the required information (products, decoration, pickup details), stores can typically be built in about a week.
For best results, contact us 6–7 weeks before you need the items ready.
Yes. We can add a fundraising component of $2–$5 per item to support your organization.
Once the store closes and production is complete, the funds raised can be issued as a credit toward future purchases or a cheque to your organization.
Customers typically pay online using major credit cards when placing their order.
For those wishing to pay debit or cash, orders can be placed in person at SJA Promo.
For gifting stores or group orders, the organization may be invoiced instead.
Once the store is live, we provide a shareable link that can be promoted through email, social media, your website, or posters and flyers.
Promoting the store multiple times while it is open helps maximize orders.
Every apparel item includes a size chart on the store page.
For products from our standard Online Store Catalog, we also carry full sizing samples in our showroom for try-on.
Please note that if you choose apparel items for your online store that are not from the standard catalog, we will not be able to provide size samples for try-on.
Production takes approximately 4 weeks after the store closes, after which orders will be ready for pickup or distribution.
• Pickup at SJA Promo
• Organizer pickup and distribution
• Shipping directly to customers (for a fee)
We’ll determine the best option when setting up your store.
We cannot reopen the exact same store once it has closed.
However, we can easily create a copy of the store and open it again for another round of orders if there is demand.
Because all items are custom made to order, returns and exchanges are not available.
However, if there is a production error or defect, please contact us and we will make it right.
Yes. If you would like additional items produced alongside store orders (for inventory, giveaways, or future sales), let your Sales Rep know before the store closes.
This allows the items to be included in the production run and often provides better quantity pricing.